SIM card and mobile network

Which SIM card do I need and how do I insert it?

The router uses a nano-SIM card (not included) from any operator. The SIM slot is unlocked and can be used internationally.

1Switch off the router

Press the POWER button on the back of the router.

2Insert the SIM card

Open the cover marked 'SIM Card' on the bottom of the router, insert the nano-SIM card into the slot and close the cover.

3Switch on the router

Press the POWER button. When the 5G or 4G LED lights up green, the router is connected to the mobile network.

Can I use an eSIM?

Yes. The router has a built-in eSIM, which works with RedteaMobile only. The router includes 5 GB of free data, usable in more than 32 European countries with RedteaMobile.

To use the eSIM, go to Network > Mobile Settings, click Edit next to SIM Selection and select 'ESIM', 'USIM' (physical SIM card) or 'Auto'. The Current SIM field shows the SIM in use.

How do I enable, disable or change the SIM PIN code?

Go to Network > SIM Security:

• Enable or disable the PIN: use the SIM Security switch and enter the correct PIN to confirm.
• Change the PIN: click Change PIN, enter the current PIN, then the new PIN twice, and click Save.
• Remember PIN: the PIN is not requested after a restart of the router. It is requested again if you remove and reinsert the SIM card.

How do I read the SMS received on my SIM card?

Go to the SMS page. It lists the messages received, with the number, content and time. Click Refresh to update the list, select messages and click Delete to delete them, or click Delete All.

How do I select the mobile network mode (5G or 4G)?

Go to Network > Mobile Settings, click Edit next to Network Mode Selection and select 'Auto' (recommended), '4G', '5G-SA' or '5G-NSA'. You can also change it in Quick Setup > Network Mode Selection.

How do I set a data limit?

Go to Network > Mobile Settings > Traffic Configuration. Enable Daily Limit and/or Monthly Limit, enter the Daily Max (MB) and/or Monthly Max (GB), then click Save. The Traffic Info section shows the data used today and this month.

Tips: The data shown is for reference only. Actual usage depends on your carrier.

How do I set the APN manually?

In most cases, the router configures the APN automatically. If your operator gives you specific settings:

• Go to Quick Setup and enable Manual APN.
• Select the Profile Name (Profile 1 to 4) and the PDP Type (IPv4, IPv6 or IPv4v6).
• Enter the APN and select the Authentication Type (NONE, PAP, CHAP or BOTH).
• Click Save. The settings are applied after about 30 seconds.

You can also manage the four APN profiles in Network > Mobile Settings > APN Settings.

My SIM card is protected by a PIN code. How do I unlock it?

After logging in to the web interface, the SIM Security message indicates that the PIN is locked. Click Unlock, enter the PIN code of your SIM card and click Unlock again. The number of attempts left is displayed.

Warning: After three wrong attempts, the SIM card is blocked and you need the PUK code from your mobile operator.

The 5G and 4G LEDs stay off.

• Check that the SIM card is inserted correctly and that your plan includes mobile data.
• If your SIM card has a PIN code, unlock it in the web interface (Network > SIM Security).
• Check that Mobile Connection is enabled in Network > Mobile Settings.
• Move the router closer to a window.
• Check that the bands used by your operator are selected in Network > Band Settings.

Where can I find the IMEI, serial number and firmware version?

Go to About > Mobility Status. This page shows the Wi-Fi MAC addresses, IMEI, IMSI, ICCID, MSISDN, model, serial number, hardware version, module software version, firmware version and date, and device uptime. Have this information ready when contacting support.