Wi-Fi and network troubleshooting

I have no Internet access.

• Check that Mobile Connection is enabled in Network > Mobile Settings. After enabling it, the connection can take about 20 seconds to recover.
• Check that a data limit has not been reached (Network > Mobile Settings > Traffic Configuration).
• If you are abroad, enable Data Roaming.
• Check the APN with your mobile operator and set it if necessary (Quick Setup > Manual APN).

A device cannot connect to the 5 GHz Wi-Fi.

Some devices do not support all 5 GHz channels, especially DFS channels. Go to Network > WiFi Settings > 5 GHz, click Edit, select a channel between 36 and 48, and click Save. Check also that the Security Type is supported by your device (WPA2-PSK/WPA3-SAE is recommended).

Can I use the router with my existing Internet line?

Yes. Connect your existing Internet box (fibre, DSL or cable) to the WAN/LAN port of the router. Go to Network > WAN Settings and set the Link Type (DHCP, PPPoE or Static) and Protocol. If the wired line fails, 5G takes over automatically.

To use the WAN/LAN port as a second LAN port for a wired device, set Link Type to 'LAN Only'.

How do I test my connection speed?

Go to System > Diagnostic > Speed Test and click Start. The router measures the download and upload speed to an Ookla server. The Diagnostic page also offers a PING Test, a Tracert Test and a Packet Capture.

How many devices can connect to the Wi-Fi?

By default, up to 128 devices per band, and up to 253 connected devices in total. The Connected Devices page shows the number of connected devices out of 253.

To change the maximum per band, go to Network > WiFi Settings > Set Max Users, select the band and click Edit.

Tips: For optimal performance, keep the maximum number of connections below 128.

My Internet connection is slow.

• Check the mobile signal in About > RF Signal Parameters. The closer RSRP and RSRQ are to 0, and the higher SS-SINR is, the better the signal. Move the router closer to a window or to an upper floor, and compare the values.
• Run a Speed Test in System > Diagnostic to measure the speed of the mobile connection itself.
• In Network > Mobile Settings, keep Network Mode Selection set to 'Auto'. In Network > Band Settings, check that all bands are selected.
• Check that no rule in Network > Speed Limit applies to your device.
• Check for firmware updates in System > FOTA.

Tips: The actual speed depends on your operator, your mobile plan and the network coverage in your area.

My Wi-Fi is slow. How do I get the best Wi-Fi 7 speed (MLO)?

Wi-Fi 7 devices can use the 2.4 GHz and 5 GHz bands at the same time, thanks to Multi-Link Operation (MLO). To get the best speed:

• Keep BandSteering enabled in Network > WiFi Settings. MLO requires the same Wi-Fi name on both bands.
• Check that Wireless Mode is set to IEEE 802.11be on both bands (default setting).
• On the 5 GHz band, keep Channel Width at 20/40/80/160M (default setting) for maximum throughput.
• Check that Transmitting Power is set to High.
• Use your device close to the router. The 5 GHz band is faster, but its range is shorter than the 2.4 GHz band.

Tips: MLO requires a Wi-Fi 7 (IEEE 802.11be) device. Wi-Fi 5 and Wi-Fi 6 devices connect normally, without MLO. To find out whether a slowdown comes from Wi-Fi or from the mobile connection, run a Speed Test in System > Diagnostic and compare it with a speed test on your device.

My Wi-Fi network does not appear in the list of networks.

• Check that the Wi-Fi LED is green. If it is off, Wi-Fi is switched off.
• Check that no rule in Network > WiFi Scheduler switches Wi-Fi off at this time.
• In Network > WiFi Settings, check that Broadcast is set to ON. If it is set to OFF, the network is hidden: you must enter its name manually on your device.
• If BandSteering is disabled, check that the 2.4 GHz WiFi and 5 GHz WiFi switches are enabled. The network names then end in _2.4GHz and _5GHz.
• After the router starts, the 5 GHz network can take about 60 seconds to appear. On DFS channels, the router first checks for radar signals.

The 5 GHz Wi-Fi connection drops from time to time.

On the 5 GHz band, channels 52 to 140 are DFS channels (Dynamic Frequency Selection). When the router detects a radar signal on a DFS channel, it changes channel automatically, as required by European regulations. Your devices can be disconnected for a moment.

To avoid this, go to Network > WiFi Settings > 5 GHz, click Edit, select a non-DFS channel (36, 40, 44 or 48) and click Save.

Tips: On the 2.4 GHz band, channels 1, 6 and 11 do not overlap and usually give the most stable connection.