Wi-Fi and network troubleshooting

I plug in the repeater and nothing happens. What should I check?

The REPEATERBE3600 is powered directly by the wall socket — there is no on/off switch and no external power adapter. Check the following:

• Try a different wall socket to rule out a faulty outlet.
• Make sure the plug pins are fully inserted and making firm contact.
• Check that the socket is working by plugging in another device.
• Verify that the housing and plug pins are not visibly damaged. If they are, do not use the product and contact STRONG support.

Devices can connect to the extended network but have no Internet access.

Work through these checks in order:

• Check the Wi-Fi LED on the repeater: if it is red, the repeater has lost its connection to the router. Move the repeater closer.
• Verify that your router itself has Internet access by connecting a device directly to it.
• Make sure you entered the correct password for the host network during Step 3 of the wizard. If you are not sure, relaunch Quick Setup and reselect the host network.
• If you recently changed your router's Wi-Fi password, update it on the repeater: General Settings > Host Network in the Web UI.
• In Access Point mode, check that the Ethernet cable is properly connected between the repeater's Gigabit Ethernet port and a LAN port of your modem or router.

I cannot find the default Wi-Fi network STRONG_Repeater in the list.

Check the following:

• Make sure the Power LED is solid blue — if it is still flashing, the repeater is still booting. Wait a few more seconds.
• Refresh the Wi-Fi list on your device.
• If your device filters out open (unencrypted) networks, disable that filter temporarily.
• The exact default SSID and password are printed on the label on the side of the repeater. Use those if the names above differ.

I have a new router. How do I connect the repeater to it?

Log in to the Web UI, click the Quick Setup tab, and re-run the wizard from Step 1. On Step 3, select your new router's network and enter its password.

My router's network does not appear in the list at Step 3.

Click Rescan to trigger a new scan. If the network is still missing:

• Make sure the repeater is close enough to the router during setup — configure it in the same room, then move it afterward.
• If your network is hidden (SSID broadcast disabled), use the 'Other...' row at the bottom of the table to enter the network name manually.
• Temporarily disable any MAC address filtering on your router that might block the repeater.

Should I use the same name as my router or a different one for the extended network?

That depends on your priority:

• Same name (Copy Host SSID): your phones and laptops roam automatically between the router and the repeater without any manual action. Best for everyday use.
• Different name (e.g. MyNetwork-EXT2G): you control exactly which device is connected to the repeater. Useful when testing placement or troubleshooting.

Tips: The extended network always uses the same password as your host network. You cannot set a different password in Wireless Extender mode.

The speed on the extended network is much lower than what I get from the router directly.

Several factors affect throughput:

• Distance and obstacles: the further the repeater is from the router, the weaker the backhaul signal and the lower the throughput. Check the Wi-Fi LED — it should be solid blue. If it is red or borderline, move the repeater closer to the router.
• Bandwidth sharing: in Wireless Extender mode the repeater shares the 2.4 GHz or 5 GHz radio between the link to the router and the link to your devices. This halves the theoretical throughput. Use Access Point mode (wired backhaul) if maximum speed is important.
• Band selection: connect the host backhaul to the 5 GHz band during setup (Step 3) for the fastest link to the router, unless walls or distance make 5 GHz unreliable.
• Interference: move the repeater away from microwaves, cordless phones and Bluetooth devices.

What can I use the Ethernet port for?

The single Gigabit Ethernet port on the side of the repeater serves two purposes depending on the operating mode:

• In Wireless Extender mode: connect a wired device (TV, console, computer, NAS) to the extended network at up to 1,000 Mbps. The port acts as a LAN port.
• In Wireless Access Point mode: connect the repeater to a LAN port of your modem or router using an Ethernet cable. The port acts as the WAN (uplink) input.

Tips: No Ethernet cable is included in the box. Any standard Cat 5e or Cat 6 cable of suitable length will work.

Where should I plug in the repeater for the best result?

Placement is the single most important factor for performance:

• Start the first-time setup with the repeater plugged in the same room as your router (strong signal guaranteed). Once configured, move it to its final location.
• The ideal position is roughly halfway between your router and the area with poor coverage.
• Use the Wi-Fi LED as a guide: solid blue = good location, solid red = too far from router, move one socket closer.
• Keep the antennas fully unfolded and vertical.
• Avoid placing the repeater near microwave ovens, cordless phone bases, large metal objects or thick concrete/brick walls.
• Do not install it inside a cupboard, behind furniture or on an extension lead placed behind a cabinet.

Tips: Prefer a free wall socket at mid-height on an interior wall, with no major obstacle between the repeater and the router.