5G+ HOPI Mobile Wi-Fi with Touchscreen
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All questions
5G+ HOPI Mobile Wi-Fi with Touchscreen
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Wi-Fi and network troubleshooting
How do I connect my phone, tablet or computer to the hotspot?
- On your device, open Wi-Fi settings and look for the STRONG network name.
- Select the network and enter the Wi-Fi password from the label on the back of the device.
- Your device is now connected and can access the Internet via 5G.
Note: The 5GMIFIAX1800 connects up to 16 devices simultaneously: 8 on 2.4 GHz and 8 on 5 GHz.
How many devices can connect simultaneously?
Up to 16 devices can connect at the same time: a maximum of 8 on the 2.4 GHz band and 8 on the 5 GHz band.
The device powers on but shows no signal. What should I check?
- Verify that the Nano SIM card is correctly inserted (gold contacts facing down) and the SIM slot is locked.
- Check that your SIM card is active and has a data plan.
- Check the number of signal bars on the touchscreen. Move to a location with better 5G or 4G coverage.
- Verify the APN settings if required by your operator (via the touchscreen settings menu).
- If the problem persists, power off the device, remove and re-seat the SIM card, and power on again.
The connected devices have no Internet access even though the device shows a signal.
- Check that your SIM card has an active data plan and has not exceeded its monthly data allowance.
- Verify that the APN is correctly configured for your operator.
- Restart the device by pressing and holding the power button for 3 seconds, selecting power off, waiting 10 seconds, then powering on again.