General information, support and warranty

Some channels are missing after the search.

Check the FTA Only setting in the search screen (Menu > Installation > Auto Search, Manual Search or Range Search). When FTA Only is set to 'Yes', only free-to-air channels are stored. Set it to 'No' to also store scrambled channels, then start a new search.

Tips: Scrambled channels require a subscription from your cable operator. The SRT3034 is designed for free-to-air cable TV.

How do I delete all channels?

Go to Menu > Installation > Delete All and enter the password (default: 1234). All stored channels are deleted. Then start a new search from Menu > Installation > Auto Search.

How do I use the programme guide (EPG)?

Press EPG on the remote control, or go to Menu > Channel > EPG. Select a channel with the up/down arrows and a day with the left/right arrows. Press YELLOW to switch between the channel list and the programme window, and BLUE to schedule the selected programme.

Tips: The EPG shows up to 7 days of programmes, if the information is broadcast by your cable operator. 'Receiving data...' is displayed while the information is loading.

How do I view my receiver's technical information?

Go to Menu > Tools > System Information. This shows the chip ID, software version, hardware version, software date and model. Have this information ready when contacting support.

The receiver switches to standby on its own.

This is the auto standby function: the receiver switches to standby if no key is pressed during the selected time. Go to Menu > Tools > Auto standby and change the delay or disable the function using the left/right arrows.

Which USB devices are compatible?

• Storage medium: USB flash drive or hard disk drive (HDD), connected to the USB 2.0 port. SSDs have not been tested. A flash drive must be reasonably fast, because it has no cache memory like a hard disk drive. A hard disk drive usually needs an external power supply.
• Storage capacity: use a device of reasonable size (for example a 128 GB flash drive). Hard disk drives of several terabytes take too long to start up and index: timer recordings may be missed because of this delay.
• File system: FAT32. A device already formatted in NTFS on a computer also works.

Tips: STRONG cannot test every brand, model and size of USB device. Compatibility with all devices cannot be guaranteed.