General information, support and warranty

Problem

Possible cause

What to do

LED indicator is not lit

The mains lead is unplugged or power switch on the back panel is OFF

Check the mains plug and the power switch on the back panel

No signal found

The antenna is disconnected
The antenna is damaged/misaligned
Out of digital signal area
Active antenna requires to switch ON the antenna power/external power

Check the lead of the antenna
Check the antenna
Check with your dealer
Switch the antenna power of the receiver ON/connect external power

No picture or sound on TV or amplifier

HDMI or SCART is not selected on your TV or amplifier or the unit is set to higher resolution as the TV supports.
TV/amplifier is not connected to mains or switched off

Switch to correct TV/amplifier input
Select lower resolution on receiver
Switch TV/amplifier on.
Check if S/PDIF connection is used.

Scrambled channel
message

Channel is scrambled

Check if you have the rights to watch this channel

No response to the remote control

The receiver is off

The remote control is not aimed correctly
The front panel is obstructed

The batteries of the remote control are exhausted

Plug in the receiver, turn on the plug and flick the power switch ON.

Aim the remote control at the front panel
Avoid obstructions

Replace the batteries of the remote control

Forgotten Parental Control PIN code
Forgotten channel lock code

Default PIN is <0000>
Contact your local Service Hotline or send an email to our Support

After moving the receiver to another room/area you are no longer able to receive digital reception

The antenna signals are too weak
The signal strength/quality might be less than before, if using an indoor antenna

Press [INFO] on the remote control to check the signal bars on screen and adjust the antenna for (maximum) reception. Alternatively, do a rescan of the channels.
When using an active antenna, check if the antenna power setting is {On}
Try using an outdoor antenna

The receiver switches off automatically

The {Auto Standby} function is enabled

Disable {Auto Standby}. See section <7.3.3> for details.

Playback of video causes picture freeze/macro blocks or similar distortion, especially on HD content

The read speed of your USB device could be too low

Make sure to use a USB storage device with sufficient speed and space. Pen drives (‘USB sticks’) may not support sufficient speed.

Issue

Possible Reason

Solution

• The power adapter is not properly connected

• The TV is on Mute or volume is low.
• The device is on Mute or the volume is too low.

• Wi-Fi is turned off or the signal is too weak.
• Ethernet cable is not properly connected.

• Restart the Wi-Fi or adjust the position of the device closer to the router.
• Reconnect the cable

• Replace the batteries.
• Switch main power ON and pair remote by pressing the BACK& HOME buttons for 5 seconds. Wait until pair screen appears.

• Wrong TV HDMI input.
• Not use High resolution HDMI cable V2.1

• Make sure that the correct HDMI port is selected as your TV input.
• Check if you not are using an old HDMI cable.